What our Customers say...

Water Damage Testimonials

Did a good job. Came and dried our house after we had a leak.

We had a pretty bad leak in our home while we were out of town. When we came home there was standing water in several rooms. SERVPRO was able to come out quickly and begin work. They also were able to salvage our furniture and also clean it for us.

They had someone scheduled to come out to my home with the first phone call. They came out and inspected the damage, and were able to start bringing in their equipment the same day. Thank you for the fast response!

We had a sewer back up at our rental property in Sedona recently and were fortunate enough to call in SERVPRO of Flagstaff/East Sedona. We have had to deal with this same situation on more than this occasion and have used 2 other local companies in Flagstaff/Sedona. I can tell you without any reservation that this experience, considering the terrible situation, was outstanding in every way the previous ones so obviously fell short in hind-site. From start to finish there was respect and attentiveness to our situation. They even helped find a reputable contractor to put things back together for us once they were done with the dryout. Our insurance was happy we had them on board as well. Thanks Lloyd & Danny We will definitely use you guys again if the situation arises. Stacey 

We had water damage in our kitchen that leaked below to our finished basement. Lloyd at SERVPRO measured and explained where the wet areas were that needed to be dried out and what needed to be removed. He took care of inventory of damaged items, drywall & item removal and cleanup. He was professional, trustworthy, polite and communicated with us during the whole process. Thank you Lloyd!

We are 1st time home owners, purchased a home with previous water damage and were unsure of where to turn as this cost would be completely out of pocket. Luckily our insurance agent recommended SERVPRO Of Flagstaff/East Sedona and we were able to have Lloyd and Danny help us through the process. Initially we were skeptical since the franchise is fairly new here in Flagstaff. Lloyd came out and was able to alleviate those worries immediately. He gave us a straight forward explanation of what he found during his inspection and what the likely damage was going to be, even in the areas where we couldn't see. He broke down the complete project start to finish and was able to communicate this where we understood pretty much everything. They took care of our personal property and our home throughout the remediation process. We couldn't be happier. We would recommend SERVPRO of Flagstaff/East Sedona to everyone. Whether it's mold or another type of water damage , You just can't go wrong with knowledge and respect. Thanks guys. J.R.

SERVPRO helped to explain every step they were taking in my home. I never had to question their work and felt confident I was in the right hands. Very professional.

Our emergency flood was one of the worst experiences we've had to deal with as homeowners. We were lucky enough to have SERVPRO Of Flagstaff recommended to us. Lloyd came in and explained everything, he was able to go over any and all possibilities that we were likely to have to deal with during our claim process. Never once did we worry about our personal property, SERVPRO communicated with our insurance provider and made sure all damaged/non damaged content was cataloged and photographed. With in this day and age ,you just don't see very much respect being given to our fellow man on a daily basis. It's remarkable to see/find the level of respect that came with Lloyd from SERVPRO and there organization. Will recommend them to everyone!!

Thank you Danny and SERVPRO! The condo above ours flooded which caused damage to our ceiling. SERVPRO brought in the necessary equipment to remove a portion of the ceiling and dry out the rest of the affected area. They covered the cabinets and floors so that no additional damage occurred and checked the status of the dry out daily. Everything was very professional and much appreciated! I would recommend them without hesitation for anyone who has water damage in their home or business.  


My washing machine flooded the kitchen and SERVPRO came promptly. The kitchen was all dry within a couple days and is now restored to the way it was before.  


Professional service no hassle. They billed my insurance company and dried my house out when my washing machine leaked and flooded. Would highly recommend them!  


Great service. Honest, quality work that solved my water mitigation problem, worked with what I wanted, worked with my schedule, and worked with my insurance. Highly recommend. Appreciated his service.